Q.To shop at Rena. Love do I have to register? If yes, why?
You need to register at RENALOVE.COM so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email.
Q.How do I register myself?
You can register yourself by clicking going on the site and filling up your information. Once registered, you can enjoy regular updates and services from RENALOVE.COM
Q.Do I need to give my email ID and mobile number for registration?
Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.
Q.Is my personal information secure at RENALOVE.COM?
Q.Do I need to pay for registration?
It is absolutely free and you only pay for your purchases.
Q.I forgot my password, what do I do?
Simply generate a new password by clicking on “Forgot Password” option at sign in/log in page.
Q.Which category products do you sell online?
RENALOVE.COM is a online fashion store catering to women fashion apparels.
Q.How do I add more products to my order?
Unfortunately you can’t do that but you can always place a new order and we will be happy to deliver the same to you.
Q.Is there a limit to the quantity that I can order?
We do not want to restrict you from shopping at your favorite online fashion store and thus there are no restrictions on quantity that you can order.
Q.Do you take orders over phone?
We are happy to do so and at present place only Cash On Delivery orders for you.
Q.My order is placed. What happens next?
You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 48 hours from our warehouse and will keep you informed at every step.
Q.What payment methods are accepted at RENALOVE.COM?
We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.
Q.Is it safe to shop online using my debit/credit card?
When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.
Q.What happens if my debit/credit card has been compromised while making a payment online?
We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.
Q.What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If your card is debited and no order placed, no need to panic at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
Q.What happens if the merchandise added to cart goes out of stock?
If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s
Q.Can I cancel my exchange order?
Once your exchange order is confirmed then simply cancels the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.
Q.Can I cancel a partial order?
Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.
Q.Do you deliver out of India?
Yes, we do, But the customer has to bear the shipping charges.
Q.What happens if I am not available when you deliver the merchandise?
For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.
In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
Q.Can I book an order for delivery to more than one address?
Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.
Q.How can I track my order?
You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.
Q.What is the stipulated delivery time for an order?
Depending upon your location delivery may take 3 to 5 working days after the order is dispatched from our warehouse.
Q.When will my exchange item be shipped?
Exchange items are shipped within 24 hours after the item returned has passed quality checks.
Q.Where do I apply the promotional voucher?
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
Q.Can I club two vouchers?
No two promotions/offer can be clubbed. At present we do not allow you to club refund vouchers with promotional vouchers.
Q.How do I return the product/s?
You can return an item online at RENALOVE.COM by following the below steps.
- Log in to the 'My Account' section at RENALOVE.COM
- Select the product that needs to be returned
- Follow the steps and fill in the required information to complete the process.
Q.What should I do if my order is received in a damaged condition or receive a different item from the one that I have ordered?
We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at email@example.com.
Q.Why do I need to self-ship?
In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.
Q.Where do I need to self-ship my products?
Shipping Address for self-ship product/s:-
B-23 , SECTOR-4,
Q.I need to return more than one product, so can I hand over all the products to the reverse pick-up person in one go?
At present for every product’s reverse pick up is done separately, thus we request you to only hand over the product for which the return was initiated.
Q.My return request was initiated but the reverse pick-up has not yet been done. What should I do?
Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to email us at firstname.lastname@example.org.
Q.I ordered the same product in more than one quantity. How do I do a partial return?
You can place a cancellation in case the product has not been dispatched. In case the product has been dispatched , you can place a partial return request.
Q.What are the refund options available to me?
Credit will be issued to you after inspection. You may use the voucher later to make another purchase.
Q.Will I get refund of my Shipping Charges in case of return?
No. Shipping charges are non-refundable.
Q.How do I get in touch with RENALOVE.COM?
Please contact us at +91 8745936920 10 am to 7 pm (Monday to Saturday) or email us at email@example.com
Q.What are the Customer Care working hours?
We work 10 am to 6 pm Monday to Saturday.