Terms & Conditions

General Considerations Scope

Sukarma Enterprises trading as Rena Love, B-23, Sector 4, Noida, Uttar Pradesh, India 201301 maintains the internet portal www.renalove.com, a fashion online store. On renaloveove.com customers will be offered goods. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via renaloveove.com as well as all general business relationships between Rena Love and its customers. Rena Love does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Sundays and all statutory holidays.

Love Affection

We ensure that we do everything with love & affection for the product!

Use of Renalove.com

  • As part of the registration as a customer of Rena Love you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on renalove.com, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties. Rena Love reserves the right to refuse registration without giving reasons.
  • You indemnify Rena Love completely of any claim by third parties on first demand. By transmitting the contents to Rena Love, you grant Rena Love all exclusive rights of use over time, space and content without restriction, including transfer to a third party, which Rena Love requires for publication and dissemination, even in part, to renalove.com. Rena Love is entitled to store or release content, and reserves the right of cancellation, reduction, modification or correction of such content.
  • You may not use renalove.com outside the intended frame to disrupt or manipulate particular technical processes. Interventions with the intention to seek unjustified advantage to the detriment of Rena Love or other members will result in the immediate loss of the right to purchase on Rena Love and the revocation of the customer’s account as a consequence.
  • You are only permitted to register and use one membership account at a time. Multiple registrations will be deleted by Rena Love.
  • In the password protected area on renalove.com you can access your recently shipped and/or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.
  • Rena Love reserves the right to issue a warning, to terminate your membership or to modify or delete content you have submitted, if you violate any of the provisions mentioned. Any claims for damages by Rena Love remain unaffected.
  • Rena Love owns the hash tag #RENALOVEOFFICIAL. When you post an image or a video using this hash tag, you agree to the use of your images on the Rena Love website through a syndicated service.

Contractual Partners, Language and Conclusion of Contract

  • At the conclusion of contracts on renalove.com your contractual partner is solely Rena Love.
  • com is operated in English; Renalove.com contracts are concluded exclusively in English.
  • By submitting an order by clicking "order or buy now" you make a binding contract offer. After submitting your order, you will receive a confirmation email from Rena Love. The confirmation email does not constitute acceptance of the contract. The declaration of acceptance of the contract consists in the shipping of the goods. When ordering multiple items, the acceptance of the contract applies only to goods actually shipped.
  • In cases where prices are displayed incorrectly on renalove.com due to technical errors, Rena Love is entitled to action for nullification. The burden of proof regarding an error lies with Rena Love. Payments already made will be refunded immediately.

Prices & Shipping Fees

For orders on renalove.com the prices which are listed at the time of your order on the product page apply. These prices are exclusive of taxes and the final price (inclusive of taxes) is shown in the shopping cart page.

Payments

  • Rena Love provides the payment methods for credit card, debit card and net banking payment in advance and Cash on Delivery. Rena Love reserves the right to exclude any payment methods for individual goods and to refer to the other payment methods.
  • Rena Love accepts various credit cards, e.g. Visa, American Express, MasterCard. Rena Love will charge the invoice to your credit card immediately after receipt and dispatch of the order.
Order Type Order Below 1599/- Order Above 1599/-
COD Rs 50/- 0
PREPAID 0 0

Credits

The following provisions apply to all Credits of Rena Love. The Credits include specifically the Credits as a result of purchase of an invited friend of renalove.com and Credits individually assigned to individual customers at renalove.com.

  • Credits are only valid for the period announced at issue or a maximum of 12 months from the time of issuance. An extension or a transfer to another user/ customer is not possible.
  • Credits are non-transferable.
  • Credits cannot be deducted from shipping costs, if applicable.
  • Should the price of your order exceed the balance in a voucher, you can compensate the difference through the payment methods available.
  • Rena Love reserves the right to accept only one coupon per order.
  • Credits are not paid in cash or earn interest.
  • Credits will not be refunded, should you return the goods wholly or partly, or if goods can only be delivered in part (unless these returns are due to negligence on the part of Rena Love in which case the entire voucher will be re-added to the account).
  • Lost or, in particular, stolen Credits will not be refunded. Rena Love assumes no liability for lost Credits.
  • Rena Love reserves the right to provide alternative payment methods and to refuse delivery and / or to terminate customer accounts should there be a reasonable suspicion of abuse in connection with the use of Credits.

Delivery

  • Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.
  • Rena Love ships according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products.
  • Rena Love does not assume any sourcing risk especially with reference to a purchase by description. Rena Love is only obliged to ship from existing stock or from stock ordered from suppliers.
  • In some cases Rena Love will ship from its own production.
  • In cases of force majeure, shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, and energy or resource scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Rena Love cannot be held responsible. Starting and ending point of such shipping impediments will be communicated immediately by Rena Love.
  • Rena Love reserves the right to cancel the contract should delivery fails through fault of customer. Payments already made will be refunded or store credit will be given depending on the scenario.
  • Rena Love asks you to immediately inform the deliverer and Rena Love as soon as possible about obvious transport damage. Doing so has no influence on your warranty rights, but will help Rena Love to make its own claims against the supplier.
  • All delivery times mentioned are applicable after confirmation of order from us. For Cash On Delivery orders, this is after we have called and confirmed the order from your end. After this if the order is not confirmed by customer, it is up to the discretion of Rena Love to cancel the order.
  • For returns policies, please check our section on Delivery and Returns.

Retention of Title

Ownership of the goods is transferred to the member upon full payment.

Liabilities

Rena Love is liable only for intent and gross negligence, unless there are fraudulently concealed damages, damages for loss of life, limb or health or damage arising from any infringement of essential contractual obligations. The same applies to violations by Rena Love's agents.

Service & Compliants

The satisfaction of our members is close to our hearts. Therefore we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: support@renalove.com

Data Security

As part of your registration as a customer on renalove.com you will be asked to provide personal data. This is data which is required by Rena Love to process the contracts concluded on renalove.com. All personal data is confidential and will be treated by Rena Love in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions Rena Love uses the latest encryption techniques through our payment gateways.

Image Rights

All rights to use imagery on renalove.com lie with Rena Love or our partners. The use of the material - in whatever form - is prohibited unless explicit permission from Rena Love has been granted.

Cancellation Policy

  • Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. (Any type of credits used in these orders shall be pushed back into the user's account in case of cancellation by Company).
  • As part of usual business practice, if we receive a cancellation notice and the order has not been dispatched by us, we shall cancel the order and refund the entire amount. Company holds discretionary right to refund the amount as customer points/check or bank refund. Credits cannot be availed as cash. Orders can only be refunded in the mode used at the time of purchase. In the event of cancellation of order by the customer Company holds the right to not refund the credits, if any used against such order.

Final Provision

  • Should any provision of this agreement be legally void, this does not invalidate the whole contract. Instead, the invalid provision shall be replaced with an effective provision with the same economic purpose. The same applies to possible gaps in this contract.
  • Rena Love reserves the right to amend these terms and conditions for future business. Excluded from this are unreasonable changes, especially pertaining to essential contract elements, such as the main benefits owed, which would be subject of a contract modification. Rena Love will notify you of changes to the Terms and Conditions in timely fashion. Notification of changes will include a reference to the possibility and the period of objection and the significance or consequences of the omission of contradiction. If you do not contradict the validity of the amended Terms and Conditions within two weeks of the day following the receipt of the notification of change to you, the amended terms and conditions shall be deemed accepted by you.